1. Introduction
1.1 Policy Scope
This Privacy Policy ("Policy") describes how Vertilly ("Platform," "we," "our," or "us") collects, uses, shares, and protects personal information in connection with our eco-friendly marketplace services.
Data Collection Overview:
- Personal identification information
- Environmental certification data
- Transaction records
- Platform usage information
- Sustainability metrics
- Compliance documentation
Applicable Services:
- Marketplace platform
- Mobile applications
- Web services
- API integrations
- Analytics tools
- Communication systems
User Categories Covered:
- Buyers
- Sellers
- Visitors
- Administrators
- Service providers
- Business partners
Jurisdictional Scope:
- Global operations
- Regional compliance
- Local regulations
- International transfers
- Cross-border transactions
- Territorial restrictions
Effective Date: November 18, 2024 Last Update: November 18, 2024
- Change history maintained
- Version control implemented
- Update notifications provided
- Compliance verification
- Implementation timeline
- User communication
1.2 Key Terms
Personal Data Definitions:
- Personal Information
- Name and contact details
- Government identification
- Financial information
- Business credentials
- Environmental certifications
- Usage history
- Sensitive Data
- Payment information
- Identity verification
- Environmental compliance
- Certification details
- Business records
- Legal documentation
Technical Terminology:
- Platform Technology
- Cookies
- APIs
- Web beacons
- Log files
- Analytics tools
- Tracking technologies
- Security Measures
- Encryption
- Authentication
- Authorization
- Monitoring
- Backup
- Recovery
Processing Activities:
- Data Operations
- Collection
- Storage
- Analysis
- Transfer
- Deletion
- Modification
- Processing Purposes
- Service provision
- Security maintenance
- Compliance verification
- Analysis and improvement
- Communication
- Marketing
2. Data Collection
2.1 Information We Collect
1. Account Information:
Name and Contact Details:
- Full legal name
- Business name
- Email address
- Phone number
- Postal address
- Social media handles
Login Credentials:
- Username
- Password hash
- Security questions
- Authentication factors
- Login history
- Access logs
Profile Information:
- Profile picture
- Bio/description
- Preferences
- Settings
- Language choice
- Time zone
Business Details:
- Company registration
- Tax identification
- Business licenses
- Environmental certifications
- Industry classifications
- Operating locations
Payment Information:
- Payment methods
- Banking details
- Transaction history
- Billing addresses
- Credit information
- Financial records
Verification Documents:
- Identity proof
- Business registration
- Environmental certificates
- Quality standards
- Compliance documentation
- Professional credentials
2. Transaction Data:
Purchase History:
- Order details
- Product information
- Transaction dates
- Payment amounts
- Shipping details
- Service records
Payment Records:
- Payment methods
- Transaction IDs
- Authorization codes
- Settlement status
- Refund information
- Dispute records
Shipping Information:
- Delivery addresses
- Tracking numbers
- Carrier details
- Delivery preferences
- Package information
- Insurance details
Product Details:
- Item descriptions
- Environmental impact
- Sustainability metrics
- Certification details
- Usage instructions
- Safety information
Communication Logs:
- Message history
- Support tickets
- Dispute records
- Feedback
- Reviews
- Ratings
Service Usage:
- Feature access
- Platform activity
- Interaction history
- Time stamps
- Session duration
- Function utilization
3. Technical Data:
Device Information:
- Device type
- Operating system
- Hardware details
- Screen resolution
- Device identifiers
- Settings
IP Addresses:
- Connection data
- Location information
- Network details
- Access points
- Routing information
- Security identifiers
Browser Details:
- Browser type
- Version information
- Plugin details
- Language settings
- Time zone
- User agent
Cookie Data:
- Session cookies
- Persistent cookies
- Preference data
- Authentication tokens
- Tracking information
- Analytics cookies
Usage Statistics:
- Page views
- Click patterns
- Feature usage
- Time spent
- Navigation paths
- Error logs
Location Data:
- GPS coordinates
- IP-based location
- WiFi access points
- Cell tower data
- Region information
- Time zone
2.2 Collection Methods
Direct User Input:
- Registration Forms
- Account creation
- Profile updates
- Preference settings
- Contact information
- Business details
- Certification submission
- Transaction Forms
- Purchase orders
- Payment details
- Shipping information
- Product listings
- Service requests
- Support tickets
Automated Collection:
- Technical Tools
- Cookies
- Web beacons
- Log files
- Analytics
- Tracking pixels
- API calls
- System Monitoring
- Usage tracking
- Performance monitoring
- Error logging
- Security surveillance
- Access tracking
- Activity recording
3. Use of Information
3.1 Core Business Operations
We use collected information to:
- Facilitate sustainable product transactions
- Verify environmental certifications
- Calculate and display product carbon footprints
- Match eco-conscious buyers with verified sustainable sellers
- Process payments and manage accounts
- Monitor and verify sustainability claims
3.2 Platform Improvement
Your information helps us:
- Enhance our sustainable product verification processes
- Improve our carbon footprint calculation algorithms
- Optimize our eco-friendly packaging recommendations
- Develop new features for sustainable commerce
- Research and implement better environmental impact metrics
- Personalize your sustainable shopping experience
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We share information with:
- Environmental certification verification agencies
- Carbon footprint calculation services
- Sustainable packaging providers
- Eco-friendly shipping partners
- Payment processors
- Cloud storage providers
4.2 Legal Requirements
We may disclose information:
- To comply with environmental regulations
- In response to legal requests
- To protect rights and safety
- To prevent fraud
- To enforce our terms of service
- As required by applicable laws
5. Data Security
5.1 Technical Measures
We implement:
- End-to-end encryption
- Multi-factor authentication
- Regular security audits
- Intrusion detection systems
- Secure backup systems
- Access control protocols
5.2 Organizational Controls
We maintain:
- Employee security training
- Access limitation policies
- Data handling procedures
- Incident response plans
- Regular compliance reviews
- Security certification updates
6. User Rights
6.1 Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your information
- Restrict processing
- Object to processing
6.2 Environmental Impact Data
You can:
- Access your carbon footprint metrics
- Review sustainability scores
- Export environmental impact reports
- Manage certification data
- Control sustainability preferences
- Update eco-friendly choices
7. International Operations
7.1 Data Transfers
We ensure compliant transfers through:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield compliance
- Regional data centers
- Local storage options
- Transfer impact assessments
7.2 Regional Compliance
We adhere to:
- GDPR requirements
- CCPA compliance
- PIPEDA standards
- LGPD regulations
- Regional privacy laws
- Local data protection requirements
8. Children's Privacy
8.1 Age Restrictions
- Minimum age requirement: 16 years
- Parental consent requirements
- Account verification processes
- Content restrictions
- Marketing limitations
- Special protections
8.2 Data Collection Limitations
We restrict:
- Types of collected information
- Usage tracking
- Marketing communications
- Profile visibility
- Social features
- Third-party sharing
9. Changes to Policy
9.1 Update Process
We will:
- Notify users of changes
- Provide comparison summaries
- Allow review periods
- Maintain version history
- Document update reasons
- Enable user feedback
9.2 Communication Methods
Updates shared via:
- Email notifications
- Platform announcements
- Account alerts
- Blog posts
- Social media
- Help center updates
10. Cookie Policy
10.1 Cookie Types
We use:
- Essential cookies
- Functional cookies
- Analytics cookies
- Marketing cookies
- Social media cookies
- Preference cookies
10.2 Management Options
Users can:
- Accept/reject cookies
- Modify preferences
- Clear cookie data
- Block third-party cookies
- Review cookie purposes
- Control tracking
11. Contact Information
11.1 Privacy Office
Contact Details:
- Email: privacy@vertilly.com
- Phone: +1 506-899-5711
- Address: Moncton, New Brunswick, CA E1G 6H5
- Online Form: url
Response Times:
- General Inquiries
- Acknowledgment: 24 hours
- Initial response: 48 hours
- Resolution target: 5 business days
- Status updates: Every 48 hours
- Escalation threshold: 7 days
- Final resolution: 30 days maximum
- Urgent Matters
- Acknowledgment: 4 hours
- Initial response: 8 hours
- Resolution target: 24 hours
- Status updates: Every 4 hours
- Escalation threshold: 48 hours
- Final resolution: 72 hours maximum
11.2 Complaints Process
Filing Procedures:
- Initial Submission
- Online form completion
- Required documentation
- Identity verification
- Issue description
- Impact assessment
- Desired resolution
- Processing Steps
- Case number assignment
- Acknowledgment
- Investigation initiation
- Evidence collection
- Resolution development
- Implementation
Resolution Methods:
- Internal Resolution
- Direct negotiation
- Policy application
- Technical solution
- Process adjustment
- Documentation
- Implementation
- External Resolution
- Regulatory reporting
- Legal consultation
- Third-party mediation
- Arbitration
- Court proceedings
- Enforcement action
12. Environmental Commitment
12.1 Sustainable Data Practices
We commit to:
- Green hosting solutions
- Energy-efficient processing
- Sustainable data centers
- Carbon-neutral operations
- Minimal data retention
- Eco-friendly hardware
12.2 Impact Transparency
We provide:
- Regular environmental reports
- Carbon footprint disclosures
- Energy usage statistics
- Sustainability metrics
- Conservation initiatives
- Green technology adoption
13. Definitions and References
13.1 Key Terms
- Detailed glossary of terms
- Technical definitions
- Environmental standards
- Certification explanations
- Regulatory references
- Industry terminology
13.2 Additional Resources
- Environmental policy links
- Certification standards
- Regulatory guidelines
- Industry best practices
- Sustainability frameworks
- Educational materials